Refund policy

Return & Exchange Window

All return or exchange requests must be submitted within 24 hours of receiving your order.

Refunds

Items are non-refundable once received and payment is collected, except in the case of damaged or incorrect items (see below).

Damaged or Incorrect Items

If you receive a damaged or incorrect item, submit a request within 24 hours of delivery. The item must be returned in its original condition. Once confirmed, we will either issue a full refund (including shipping fees) or send a replacement at no additional charge - your choice.

How to Submit a Request

Use our Return & Exchange Request form - enter your name, phone number, order number, and reason. You'll receive a confirmation on WhatsApp shortly after submission.